(866) 341-8542 & (281) 255-4444

Home & Auto Insurance Customer Service Representative

Tomball, TX 77377
Salary: $15.00 to $20.00 /hour

  • Actively and successfully train and learn all products, databases and necessary protocols for performing job duties successfully
  • Exhibit flexibility and willingness to learn, train and perform job duties
  • Demonstrate excellence and accuracy in product knowledge, customer service requirements and all computer and data systems skills
  • Provide current customers with customer service & assistance
  • Provide prompt communication & service to customers
  • Assist in maintaining and updating records & policy information. Focus on accuracy and detail of records
  • Recommend potential products or services to customers by analyzing customer needs
  • Multi-tasking is essential
  • Problem-solving and ability to identify solutions needed
  • Dedication to going to the extra mile to assist customers and secure their confidence
  • Demonstrate proficiency and accuracy in preparing quotes and product presentations for customers
  • Must be able to successfully and accurately process applications and binding of coverage
  • Provide customers with thorough presentation of the best coverage options to fit their needs and clearly and accurately explain all aspects of coverage
  • Provide accurate and well-informed suggestions and guidance in educating customers about plans available to them
  • Guide customers through the application process with no error or costly mistakes that could result in liability risk to the customer or IHS Insurance Group
  • Cross-training and assisting other in the department is a requirement. Must be open to new responsibilities and assignments as directed
  • Provide excellent, top-quality customer service

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